Travengo legal
This policy describes how Travengo collects and looks after the personal information you share when you explore destinations, request a quote, or book a tour.
01 Who we are
Travengo is a travel experience company. This Privacy Policy explains how we collect, use, store, and share personal information when you browse our website, enquire about a trip, or book a tour.
We designed this page to be clear and easy to read. If you have questions after reviewing it, you are welcome to contact us.
02 Information we collect
We collect information you provide directly and information generated as you use our services:
- Identity and contact details such as name, email address, phone number, and billing address.
- Booking details such as destination, travel dates, passenger names, special requests, and accessibility needs.
- Payment information processed by our payment partners. We do not store full card numbers on our servers.
- Travel documents when they are required to complete a booking, such as passport details or date of birth.
- Technical data including IP address, browser type, device information, and pages visited.
03 How we use your information
We use personal information only for purposes that support your trip and the operation of Travengo:
- To prepare quotes, confirm bookings, and manage your itinerary.
- To communicate about reservations, changes, or travel updates.
- To process payments and prevent fraudulent transactions.
- To improve the website, tour pages, and customer experience.
- To meet legal, tax, and accounting obligations.
We do not sell your personal information.
04 Bookings, payments, and travel partners
A tour often involves hotels, local operators, transport providers, insurers, and payment processors. When a booking requires it, we share only the information those partners need to deliver the service you requested.
Those partners act as independent controllers or processors of their own systems. We ask them to handle your information with care, but their privacy practices are also governed by their own policies.
We share information only when it is necessary to operate Travengo or required by law:
- Trusted service providers who host the website, process payments, or send email.
- Travel suppliers needed to fulfil a confirmed booking.
- Professional advisers such as accountants or legal counsel.
- Authorities when we are legally required to disclose information.
07 International transfers
Because travel is global, your information may be processed in countries other than the one where you live. When we transfer information internationally, we take reasonable steps to protect it, including contractual safeguards and limiting access to people who need it to deliver your trip.
08 How long we keep information
We keep personal information for as long as it is needed to complete your booking, provide support, resolve disputes, and meet legal or accounting requirements. When information is no longer needed, we delete it or store it in a form that no longer identifies you.
09 Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete details.
- Ask us to delete information we no longer need.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
To make a request, contact Travengo using the details at the end of this page. We may need to verify your identity before responding.
10 Children
Our website and booking services are intended for adults arranging travel. We do not knowingly collect personal information from children except when a parent or guardian provides passenger details needed for a booking. If you believe a child has submitted information to us directly, please contact us and we will review it promptly.
11 Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of the page. Material changes will be highlighted on this page or communicated through another appropriate channel.
12 Contact us
If you have a question about this policy or would like to exercise your privacy rights, please get in touch with Travengo. We will review your request and respond as promptly as we can.